Aims and Objectives

Overall Aims

  • To assist in the well being of parents and their children.
  • To assist in the prevention of child abuse.
  • To reduce the likelihood of family breakdown caused by stresses to parents and other family members.
  • To foster positive relationships within the family.
  • To promote positive parenting practices.
  • To provide a supportive and user-friendly, client oriented service which respects the privacy of parents, their families and carers

Specific Aims

  • To provide a free, confidential telephone counselling service to any parent or person with a parenting concern in the ACT and region.
  • To provide ongoing telephone support to parents from trained volunteers.
  • To provide a free face-to-face counselling service, where resources allow.
  • To provide relevant guidance regarding child development and appropriate strategies for parenting children and young people.
  • To provide access to written information regarding services and parenting strategies.
  • To provide accurate information about, and referral to, relevant services.
  • To recognise that children of parents who are clients of the service are, indirectly, also clients.
  • To act in accordance with relevant child protection legislation, including notification where there are child at risk concerns.
  • To provide a service of the highest possible standard of professional practice and management.
  • To liaise with and maintain positive working relations with Government and community agencies providing services for families.
  • To provide paid and unpaid staff with appropriate training and supervision necessary for their work with parents.

Organisational Values

  • To maintain a respectful, non-judgmental, client-centred counselling framework which gives sufficient time for clients to talk about the range of issues affecting them.
  • To emphasise, acknowledge and build on the existing strengths of parents.
  • To acknowledge the rights of parents to make their own choices, within the constraints of child protection legislation.
  • To allow clients in crisis and needing support to use the service as often as is needed.
  • To invite feedback about the counselling and service provided.
  • To be sensitive and aware of cultural, gender, economic and religious differences.
  • To foster an organisational environment of professionalism, respect, care and cooperation.