Vision and Mission

Vison

To enhance parenting in our community.

To provide free, accessible and confidential support to the parenting community.
To promote positive parenting practices
To build community capacity.
To inform social policy about parenting issues.
To facilitate excellence in counselling and support.

Parentline is an organisation which:

respects the essential humanity, worth and dignity of all people and promotes this value in our work
uses a respectful, non-judgmental, client-centred counselling framework
gives sufficient time for clients to talk about issues affecting them.
emphasises, acknowledges and builds on the existing strengths of parents.
acknowledges the rights of parents and other clients to make their own choices, within the constraints of child protection legislation.
allows clients in crisis and needing support to use the service as often as is needed.
invites feedback about the counselling and support given.
recognises and respects diversity and is sensitive and aware of cultural, gender, lifestyle, age and religious differences.
respects and preserves the privacy and confidentiality of information of our clients
fosters an organisational environment of professionalism, respect, care, support and cooperation.
actively facilitates the maintenance and development of the competence of all our workers

These values are consistent with the ethical principles set down by the Psychotherapy and Counselling Federation of Australia (PACFA).