Parentline provides ongoing and after hours support from trained volunteer support workers. This service is accessed through the Parentline office.
Each Parentline volunteer is linked to a client who is interested in ongoing telephone support. The volunteer rings the client’s home from their home not from the office on a regular basis at an agreed time. This may be during the day or after hours depending on the needs of the client and the availability of the volunteer.
The volunteers are trained in basic counselling skills to provide listening and support. Volunteers receive on going training and supervision on a regular basis.